Support
Write to hello@arcanaorigin.com and a person will reply within two working days. Include the email you used, which reading you were in, and what happened. We never ask for a password; sign-in is by email link.
A reading stopped before the end
Readings are written live and can take a little while. Reopen it from your readings; if it is still incomplete, tell us which reading and when, and we will put it right.
Credits and purchases
Credits bought on the website are managed from the billing link in your account menu. Purchases made inside the iPhone app are managed by Apple: Settings → [your name] → Subscriptions, and refunds at reportaproblem.apple.com.
Sign-in link didn't arrive
Check spam and the exact address you typed. Links expire; request a new one from the sign-in screen.
Your birth data
Your name, date and place of birth are the input to every reading. How they are stored, for how long, and how to correct or delete them is in the privacy policy.
Deleting your account or data
Follow the steps in the privacy policy under your rights. If you cannot complete them, email us from the address on the account.