Pick your app
Each app has its own support page with the common fixes and the address that reaches the people who build it.
Anything else
support@imixlabs.com reaches a person, not a bot. Reply within two working days. For press and partnerships: hello@imixlabs.com.
What to include
- The app and the device (model and OS version)
- What you did, what you expected, what happened
- A screenshot if there is one
- Never a password, never a customer's data
Deleting your data
Most of our apps hold your data only on your device, so deleting it is in your hands. Each app's privacy policy has the exact steps; where we hold a copy (an account or a synced plan), the policy says how to delete it and how long that takes.
Refunds
Purchases made inside an iPhone or Android app are handled by Apple or Google under the store's refund rules. Purchases made on an app's own website are handled by that app: see its support page.